Shipping policy

ORDER PROCESSING

Processing or production estimates are displayed on the applicable product page. In-stock items and made-to-order items can have different processing times. Processing time is the time required to prepare an order before it is handed to the carrier and does not include carrier transit time.

When an order ships, available tracking information will be sent to the email address provided during checkout.

UNITED STATES SHIPPING

The United States is our primary shipping market. Available services, rates, and estimated delivery dates are displayed during checkout based on the products and destination.

Carrier delivery estimates are not guarantees. Weather, carrier disruptions, holidays, and other circumstances outside our control can cause delays.

INTERNATIONAL SHIPPING

International shipping may be available for selected products and destinations. If a shipping rate is not offered for your country during checkout, contact contact@arbiteusa.com before ordering so we can confirm availability and provide an estimate.

International customers are responsible for any import duties, taxes, customs charges, brokerage fees, or similar charges imposed by the destination country or carrier. These charges are not included in the product price or shipping charge unless checkout expressly states otherwise. Customs processing can delay delivery.

We may cancel and fully refund an order if carrier limitations, product restrictions, or destination requirements make shipment impractical or unavailable.

ADDRESS CHANGES AND DELIVERY ISSUES

Review the shipping address carefully before submitting an order. Contact contact@arbiteusa.com as soon as possible if a correction is needed. We cannot guarantee that an address can be changed after fulfillment begins.

If an order arrives damaged, is missing an item, or appears to be lost in transit, contact us promptly with the order number and relevant photographs or tracking information. We will review the issue and work with the carrier when appropriate.