Refund policy

We want you to be confident in your purchase. If you need to request a return, contact us at contact@arbiteusa.com within 30 days after your order is delivered.

RETURN ELIGIBILITY

To be eligible for a return, an item must be unused, uninstalled, and in its original condition. Please include the original packaging when reasonably possible and provide your order number or other proof of purchase.

Do not send an item back without first contacting us. If your return is accepted, we will provide return instructions and the appropriate return address. Items returned without authorization might not be accepted.

RETURN SHIPPING

For returns caused by a change of mind, an incorrect product or fitment selection, or another reason not caused by Arbite, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

If an item arrives damaged, defective, or different from what was ordered, contact us promptly with your order number and photographs when applicable. If we confirm the issue, Arbite will cover the reasonable cost of returning or replacing the item.

We recommend using a trackable shipping service for customer-paid returns. Arbite is not responsible for a return shipment that is lost before it is delivered to us.

CUSTOM AND MADE-TO-ORDER PRODUCTS

Custom, personalized, and made-to-order products are final sale and cannot be returned because of a change of mind, an incorrect fitment selection, or another customer ordering error. We will provide an appropriate remedy if a custom or made-to-order item is defective, damaged, or different from what was ordered.

REFUNDS

We will inspect accepted returns after they arrive. If approved, the refund will be issued to the original payment method within 10 business days after inspection. Your bank or payment provider might require additional time to post the refund.

If more than 15 business days have passed after we approved a refund and it has not appeared, contact contact@arbiteusa.com.

EXCHANGES

The fastest way to obtain a different item is to return the eligible item and place a new order after the return is approved.

CANCELLATIONS

You may request a cancellation within 24 hours after placing an order or before production or fulfillment begins, whichever occurs first. We cannot guarantee cancellation after production, customization, or fulfillment has started.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection law.